Frequently Asked Questions

Totallyplant.com provide the plant, construction, mining, waste/recycling and agricultural industries with solutions for their machinery and equipment, whether its buying or selling, spare parts or repairs and maintenance we are here to help.

Firstly, decide on what service you require, you can then refer to the handy information bar which you will find at the top of each page - this will allow you to visit the section of the site most relevant to your enquiry. If you have any problems locating what you need or you need more information then please give us a call.

All buyers can view and enquire about the machinery for sale this is a free service and you do not have to register. Registration is only required for those wishing to use the site for the sale of their equipment.

Anyone who is in the business of using, supplying, selling or buying plant, construction, agricultural, mining, waste/recycling equipment, transportation vehicles and equipment, trucks, vans and other vehicles suitable for resale via our website. Whether you are a private seller, dealer, manufacturer or financing company you are welcome to use the site for the purposes as outlined and within the terms as detailed in our terms and conditions.

Please contact the Seller directly, their details can be found next to the pictures of their machinery. In most cases there will be a landline number, mobile and email option - just choose your preferred method.

On occasions where the construction equipment you are looking for is not listed, it may still be worth contacting a Dealer who either specialises in the brand of equipment you are looking for or who is selling something similar to your specifications - it may be that they are getting further stock or they know where you can acquire it.

If you suspect any of the Sellers on our site are not all they seem to be please notify us and we will make further enquiries and if necessary notify the appropriate authorities. In these circumstances please do not contact the Seller and most importantly do not give them any money.

If you have never had dealings with this Seller before we suggest you proceed with caution - in the past this technique has been used by criminals to defraud Buyer's. The Seller will ask for the shipping fee, in some cases they will provide forged documents to confirm shipping details and then ask for a bank transfer of the shipping amount. The Seller then takes your money and no machinery ever materialises. Please proceed with caution in these circumstances - if possible, have someone you know and trust with the machinery at the place of shipping or transport to ensure that it is indeed on its way to you and most importantly that the machinery in question exists.

Please be advised that Totallyplant.com Ltd does not take any involvement between the Buyer and Seller in any transaction nor can we guarantee the authenticity of a any users, customers, buyers, sellers or new or used equipment.

Whilst we make every effort to ensure the users on our site are genuine, it is company policy not to give any guarantees or recommendations for any company, user or new or used plant machinery which appears on our site. You must make your own enquiries and use common sense with undertaking any business dealings. Please refer to our terms and conditions for further details.

Please contact us directly, one of our friendly and professional staff will be able to discuss this further with you

Please contact us directly to discuss our pricing structures

Please check you are using the correct log in details, if you have forgotten your password you can select the reminder option on the log in screen. If you are still having problems then please contact our Technical Team for further assistance on 0209 993 7003.

Most commonly if you are having problems uploading a photo it will be because the file is too large, in the first instance reduce the size of your pictures and try again the maximum size for file uploads is 8MB. If you are still having issues then please check the picture format you are trying to upload is compatible with our systems, the site will accept files in the following format GIF, JPG, JPEG, or PNG - if you are unsure then please contact our Technical Team for more assistance.

At present the website will accept links from video hosted on You Tube and Vimeo if you use another provider for your hosting then please contact us. If you have any other issues then please contact us.

You can either select Other when selecting the make or you can give us a call and we'll add the make to our listings

Please contact our Technical Team who are always on hand to assist

Our systems continually monitor new content, if you advertisement has not appeared it could be that the systems have detected content which has been deemed unsuitable and/or in breach with our terms and conditions. If you feel that your advertisements has been unreasonably rejected then please contact us enquiries@totallyplant.com

Our systems monitor new customers to the site in order to control fraudulent activity. When you set up your account our Monitoring Team will make certain checks in order to verify the identity of you, your company and also the machinery being sold. It will also make a check on the payment method used, if the card you are using is in a different name to the Seller or company for whom the account has been set up, this will immediately alert our systems to the possibility of fraudulent activity. If you feel your account has been unreasonably rejected or placed on hold then please contact us enquiries@totallyplant.com

You need to contact Mascus directly and they will supply you with the XML Link which updates their site with yours. Once you receive this you can simply paste it into the section of your account which allows you to insert the Mascus Link. If you have further queries then please give us a call and we can talk you through this.

Unfortunately not, at this time our Engineers are only servicing the South of England but do travel up towards the Midlands for some Customers. The best thing to do is give us a call and we can discuss your requirements further with you.

We do offer scaled price plans on our HPV Range for large orders - please contact us and we can discuss this further with you.

All new hammers will come with one year's warranty and we have fully trained staff who can carry out any warranty checks for you as well as repairs, reconditioning and general advice.

We do provide servicing contracts, the price for this service will be dependent upon the size of your fleet, the location of the machinery and other factors. Please give us a call to discuss this further.

If you have purchased your parts directly from Totallyplant then contact us and we can make the appropriate arrangements. If you have purchased parts from a Seller or Dealer on our site via the advertising platform then you must contact them directly as Totallyplant will be unable to assist with transactions conducted between you and other parties.